Refund Policy
Website: https://smartschools.online
Last Updated: 14 October 2026
1. Overview
SmartSchool Online is a subscription-based school management software platform operated by ProtonStack Technologies Private Limited (“Company”, “we”, “our” or “us”).
This Refund Policy explains the circumstances in which payments for subscriptions, implementation, customization, and related services may be refunded.
We aim to handle all payment and refund requests fairly and transparently, subject to applicable law and the terms of the relevant purchase.
2. Subscription Payments
Subscription fees generally cover access to the platform for the purchased billing period.
Once a subscription has been activated, subscription fees are generally non-refundable for the unused portion of the billing period, except where:
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A refund is required by applicable law.
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The payment was duplicated or charged incorrectly.
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A payment was successfully collected but the subscription could not be activated due to an issue attributable to the Company and the issue cannot reasonably be resolved.
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The Company expressly approves a refund under a written agreement or as a goodwill measure.
This policy does not remove any mandatory rights available under applicable law.
3. Duplicate or Incorrect Payments
If you are charged more than once for the same subscription or transaction, contact us with the relevant transaction references.
After verification, eligible duplicate or incorrect payments will be refunded to the original payment method where reasonably possible.
4. Technical Issues and Service Unavailability
If a material technical issue prevents access to a paid service, please contact our support team.
We will investigate and, where appropriate, attempt to restore the service or provide another reasonable remedy. A refund or credit may be considered based on the nature, duration, and cause of the issue, the applicable agreement, and legal requirements.
Minor interruptions, scheduled maintenance, or issues caused by a user's own equipment or internet connection do not automatically qualify for a refund.
5. Implementation, Customization, and Setup Fees
Fees for onboarding, data migration, configuration, training, customization, integrations, or other professional services are generally non-refundable once the relevant work has commenced.
If the Company has not started the agreed work, a refund may be considered under the applicable quotation or written agreement.
Where a project is cancelled after work begins, any refund or outstanding amount will be determined by the work completed, costs incurred, cancellation terms agreed in writing, and applicable law.
6. Free Trials and Demonstrations
If a free trial or demonstration is offered, no refund is applicable to the free access itself.
If a paid subscription begins after a trial, the subscription terms and applicable refund conditions will apply. Any trial duration, conversion date, and charges will be communicated before payment where required.
7. How to Request a Refund
Send your request to info@protonstacktechnologies.com with the following information:
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School or institution name.
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Registered account email address.
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Invoice or order number.
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Transaction reference and payment date.
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Amount paid.
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Reason for requesting the refund.
We may request additional information reasonably necessary to verify the transaction.
8. Refund Review and Processing
We aim to acknowledge refund requests within 3 business days and provide an initial decision or status update within 7 business days.
Where a refund is approved, we will generally initiate it within 7–10 business days. The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.
These are target timelines and do not override any shorter deadlines required by law or a specific written agreement.
9. Refund Method
Approved refunds will normally be issued to the original payment method. If that is not possible, we may request verified alternative payment details, subject to legal and payment-provider requirements.
10. Fraudulent or Unauthorized Transactions
If you believe a transaction was unauthorized, notify us promptly and contact your bank or payment provider where appropriate.
We may investigate the transaction and request supporting documentation before making a decision.
11. Contact Information
ProtonStack Technologies Private Limited
Email: info@protonstacktechnologies.com
Website: https://smartschools.online
Address: Kokarya Business Synergy Center, No 51, Old site No.1, 5th Floor, 5th Main road, above Alchemy Coffee Roasters, 36th Cross Rd, 5th Block, Jayanagar, Bengaluru, Karnataka, India - 560041.
Cancellation Policy
Website: https://smartschools.online
Last Updated: 14 October 2026
1. Overview
This Cancellation Policy applies to subscriptions and related services purchased from SmartSchool Online, operated by ProtonStack Technologies Private Limited (“Company”, “we”, “our” or “us”).
It explains how schools can cancel their subscriptions, when cancellation takes effect, and what happens to account access and school data after cancellation.
2. Who Can Cancel
A subscription may be cancelled by the school's authorized administrator, account owner, or another person authorized under the applicable subscription agreement.
Individual teachers, parents, or students cannot cancel an institution's subscription unless they have the required authority.
3. How to Cancel a Subscription
To request cancellation:
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Sign in to the authorized school administrator account, if a cancellation option is available.
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Follow the cancellation instructions shown in the account.
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If online cancellation is unavailable, email info@protonstacktechnologies.com from the registered school email address.
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Include the school name, registered email, subscription or invoice reference, and requested cancellation date.
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Retain the cancellation confirmation for your records.
We may verify the identity and authority of the person making the request before processing it.
4. When Cancellation Takes Effect
For a prepaid subscription, cancellation will generally take effect at the end of the current paid billing period unless the purchase agreement states otherwise or an earlier termination is required or permitted by law.
Unless the applicable plan expressly provides for prorated refunds or another arrangement, cancelling a subscription does not automatically entitle the school to a refund for the unused period.
If the school has signed a fixed-term contract or quotation with specific termination conditions, those agreed conditions will apply, subject to applicable law.
5. Automatic Renewal
If automatic renewal is enabled for a subscription, the subscription may renew at the end of the billing period according to the plan's disclosed renewal terms.
To prevent the next renewal charge, submit the cancellation request before the renewal date and allow reasonable processing time.
We will follow applicable requirements concerning renewal disclosures, authorization, cancellation, and refunds.
6. Cancellation of Custom Development or Implementation Services
Cancellation of onboarding, data migration, customization, integrations, training, or other professional services is governed by the applicable quotation or written agreement.
Where work has already commenced, charges may remain payable for work completed, committed costs, or other amounts permitted by the agreed terms and applicable law.
7. Access After Cancellation
Unless otherwise agreed, the school will ordinarily retain access to paid features until the end of its current paid subscription period.
After the subscription expires, paid features may be disabled. Certain account information may remain accessible for a limited period where the service supports it, but continued access to all records or features is not guaranteed.
The school should download or export required records before its subscription ends.
8. School Data and Deletion
Before the end of the subscription, the school should contact us to arrange any available data export.
Following cancellation or termination, we may retain or delete school data according to the Privacy Policy, applicable agreements, technical requirements, and legal obligations.
Where an export or deletion request is available, the school should submit it promptly. Any special migration, export, or transition services may be subject to a separate quotation.
We will not treat cancellation as permission to disregard applicable data-protection obligations.
9. Cancellation by the Company
We may suspend or terminate a subscription where reasonably necessary due to a material breach of the Terms and Conditions, non-payment, unlawful use, security threats, or circumstances requiring service discontinuation.
Where practicable and legally permitted, we will provide advance notice and an opportunity to resolve the issue.
If we discontinue a paid service for reasons within our control, we will consider any refund, credit, or alternative remedy required by the applicable agreement or law.
10. Reactivation
A cancelled subscription may be reactivated by contacting our support team, subject to the availability of the relevant plan, applicable pricing, account status, and data-retention arrangements.
Reactivation may require a new subscription or agreement.
11. Cancellation and Refunds Are Separate
Cancellation stops future subscription access or renewal as applicable. It does not automatically establish eligibility for a refund.
Refund requests will be reviewed separately under our Refund Policy and applicable law.
12. Contact Information
ProtonStack Technologies Private Limited
Email: info@protonstacktechnologies.com
Website: https://smartschools.online
Address: Kokarya Business Synergy Center, No 51, Old site No.1, 5th Floor, 5th Main road, above Alchemy Coffee Roasters, 36th Cross Rd, 5th Block, Jayanagar, Bengaluru, Karnataka 560041.